Keyhold Homes
Support
We are a family renting out homes we own, so support means reaching us directly. Here is how, and what to do when something cannot wait.
Something urgent at the house
If something is life-threatening (fire, a gas smell, major flooding), call 911 first, then let us know. For anything urgent that is not an emergency, call an owner directly:
Alima Ali
Adam Ali
Repairs and everyday questions
Tenants get the fastest answer through the portal or the iPhone app: send a repair request with photos, or message us in the Inbox, and we are notified right away. Email and phone work too; the portal just keeps everything about your home in one place.
Trouble signing in
Accounts are created by the owners, so there is nothing to sign up for. If your password is not working, use the reset link on the sign-in page. If your email address has changed, or a reset never arrives, contact an owner above and we will sort out your account directly.
The iPhone app
The app uses the same account as the portal. If it says the tenant app is not enabled for your account, or a notification will not turn on, tell us and we will fix it from our side. What the app collects is covered on our privacy page.
Looking for a room?
Viewing requests go through the form on each listing page; that reaches us faster than email and keeps your details in one place.